Once your payment is confirmed, we begin preparing your order.

Processing and dispatch typically take 1–2 business days. Delivery usually takes between 3–7 business days after dispatch.

As soon as your order is on its way, you'll receive a shipping confirmation email including your tracking number, so you can easily follow its journey.

For more information about shipping and delivery, please refer to our Shipping & Delivery page.

Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your orders whereabouts at any time.

You can also track your order directly here.

Yes, you can cancel your order as long as it has not yet been shipped, up to a maximum of 48 hours after placing it. Once you have received the shipping confirmation, cancellation is no longer possible. In that case, you can return the product within 30 days of receipt.

For more information about returns, please refer to our Returns policy.

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you may return any unused items within 30 days of receiving your order. Once the returned items have been received and inspected at our warehouse, a refund will be issued to your original payment method within 5 business days. If preferred, store credit can be provided instead.

For more info visit our return policy page.

We believe your home should be a reflection of who you are — a space that feels comfortable, personal, and effortlessly stylish. That’s why we’re here to help you find the right pieces to enhance your everyday living.

Our friendly customer support team is always happy to help. Whether you need styling advice, product information, or simply want to say hello — we’re here for you.

You can find all our contact details on our contact page, or feel free to send us an email at info@homelyliving.co.uk.