Return policy
Return and Refund Policy
Items must be returned within 30 days of receipt. The items must be unused, undamaged, and in their original packaging. They must also be in a condition that allows us to resell them. Returns must be reported in writing to info@homelyliving.co.uk, and you should send the proof of shipment to the same email address. Without a traceable Track & Trace, we cannot issue a refund. As the sender, you are responsible, and we want to avoid misunderstandings. If there are any issues with the return shipment and the goods are not delivered, we reserve the right to withhold the refund. Please ensure the items are in good condition and meet all requirements before returning them. Otherwise, we reserve the right to deny the refund.
The following items are excluded from returns:
- Items ordered for business projects
- Customized items
- Personal items
- Items that cannot be returned due to their nature
- Items returned after 30 days
Can I hand over the return to the parcel service?
No, this is not possible. Please follow the steps above to register your return. If you hand it over to the parcel service, we cannot process the return.
Return Process in 6 Steps:
- Contact our customer service at info@homelyliving.co.uk to register a return. Provide your contact details, order number, and if applicable, photos of defects or damage (these fall under warranty and may not need to be returned).
- Fill out our return form, which you will receive from our support department.
- Create a shipping label with the address provided in the return form.
- Send the items along with the return form to the return address.
- Send proof of shipment, including Track & Trace, as a reply to the email in which you registered your return.
- We will wait until the Track & Trace status shows "delivered." You will then receive your refund within 5 business days.
If you have any questions or comments, please contact us at info@homelyliving.co.uk.
Legal information
Store Name: Homely Living
Legally Managed by: Satisfy & I B.V.
Company Registration Number: 94013195
Address: Langerakbaan 183, unit 139, 3544 PE, Utrecht, The Netherlands