Return policy

You may return items within 30 days of receiving your order, provided they meet the following conditions:

  • Items must be unused, undamaged, and in their original packaging.
  • Products must be in a condition suitable for resale.
  • Returns must be notified in writing via email to info@homelyliving.co.uk.
  • You must provide proof of shipment to the same email address.
  • Return shipping costs are the responsibility of the sender, unless the item is defective or incorrectly delivered. In such cases, we will cover the return costs. We recommend using a tracked service to avoid any issues.
  • We reserve the right to decline a refund if returned items do not meet the above conditions.

Refund Process:

  • Once your return is received and inspected, we will process your refund within 5 business days.
  • The refund will be issued to your original payment method. If preferred, store credit is also available upon request.

Items Excluded From Returns

The following items cannot be returned:

  • Personal or hygiene-related items
  • Customised or made-to-order items
  • Items returned after the 30-day return window

Return Instructions

Please do not hand over your return to a delivery driver without registering it first. Follow these steps to ensure smooth processing:

  1. Register Your Return: Contact us at info@homelyliving.co.uk to register your return. Include your contact details, order number, and photos if the item is defective or damaged (for warranty purposes).
  2. Receive Your Return Form: Our support team will send you a return form.
  3. Prepare Your Package: Use the return address provided in the form. Include the completed return form inside the parcel.
  4. Send Your Return: Ship the parcel using a tracked service and email us the proof of shipment including Track & Trace. Once the tracking status shows "delivered", we will process your refund within 5 business days.

Contact Us
If you have any questions about the return process, please don’t hesitate to contact us.
Phone: +31 616927607
Email: info@homelyliving.co.uk (HYPERLINK)
Opening Hours: 9:00 AM – 4:30 PM (GMT+1), Monday to Saturday

Company Information
Store Name: Homely Living
Legally Managed by: Satisfy & I B.V.
Company Registration Number: 94013195
Address:
Langerakbaan 183, unit 139
3544 PE, Utrecht
The Netherlands